POLICY

CoCo Chenele LLC and www.cocochenele.com does NOT accept returns or exchanges on hair extensions, wigs, lace closures, lace frontals, and eyelashes, due to hygiene concerns. All products are FINAL SALE, NON REFUNDABLE, AND NO CHANGES CAN BE MADE ONCE ORDER IS PLACED  

 

Please keep records of your tracking number. We are NOT RESPONSIBLE for lost packages.

Orders are shipped Priority and with insurance using USPS and FEDEX. Express shipping within the United States will vary depending upon your location. All in stock orders will ship within 1-2 business days after payment is received. In stock orders require 2-5 days for delivery after shipping depending upon your destination and which shipping method you use. Once you have made payment you will receive your tracking number as soon as your item has shipped. Express shipments will be processed and shipped out by 1pm the next business day if your order is in stock. All orders processed after 5pm eastern time will process the next business day. All shipped orders will require a signature upon delivery.

 

International Orders:
CoCo Chenele LLC will not be responsible for any (custom fees or taxes) associated with your shipment upon delivery.

Please make sure that you confirm your address through paypal or you will risk delayed shipment on your
product. WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO AN ADDRESS THAT’S NOT LISTED ON YOUR ORDER SHEET! Some orders over $200 May require Identification to prove that is the card owner.


WE TAKE FRAUD VERY SERIOUS AND WILL REPORT ANY FRAUDULENT ACTIVITY TO THE
PROPER AUTHORITIES