SHIPPING POLICY

SHIPPING POLICY

Shipping & Delivery

Every CoCo Chenele piece is carefully inspected, packaged, and prepared for shipment from our atelier. We take pride in ensuring your order arrives beautifully presented and protected throughout transit.

⸻

Processing Times

Processing times vary by collection and are listed within each product description.

Production begins once payment has been successfully processed.

Business days are Monday through Friday and exclude weekends, holidays, and carrier delays.

Estimated production times are not guaranteed and may vary during collection launches, holidays, or periods of increased demand.

⸻

Shipping Methods

Once your order has been completed, it will be shipped using the carrier selected at checkout.

Tracking information will be sent via email as soon as your order leaves the atelier.

⸻

Signature Confirmation

To protect high-value purchases, CoCo Chenele reserves the right to require an adult signature upon delivery.

This requirement cannot be removed upon request.

⸻

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before completing checkout.

Orders shipped to an incorrect address due to customer error cannot be replaced or refunded.

⸻

Lost, Delayed, or Stolen Packages

Once your order has been accepted by the shipping carrier, responsibility transfers to the carrier.

While we are happy to assist with locating a shipment, CoCo Chenele is not responsible for:

• Shipping delays

• Weather delays

• Carrier routing delays

• Lost or stolen packages after confirmed delivery

Customers are encouraged to contact the shipping carrier directly regarding delivery issues.

⸻

International Orders

International customers are responsible for all customs duties, taxes, and import fees required by their country.

These fees are not included in the purchase price.